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700 East Benson Blvd., Anchorage, Alaska (907) 279-3300
We strive to offer customers complete satisfaction with the products and services from William's & Kay. We encourage customers with concerns to contact us.
If you are not fully satisfied, you can return furniture for a full refund. Returns must be made within 30 days and in as-new condition. Custom orders and "as-is" purchases are excluded. Additional charges may apply if customer needs pick-up from their residence and returned to the store.
No cash refunds. Refunds for cash or check payments are made by check and are issued by our corporate office. Processing may take up to 10 business days. We do not refund delivery, or cartoning fees incurred for shipping through a third party.
Must be within 30 days of purchase. This applies to items stocked by local stores. The item must be the same and model (subject to verficiation).
One year warranty on products unless purchased "as-is." Warranty covers manufacturer defects in materials and workmanship. Warranty does not cover general use or damage caused while in possession of customer. Transportation costs, if needed, at additional expense. If you need warranty service please call the Furniture Enterprises of Alaska Warranty department at 907-264-5228 and we’ll be glad to assist you.
No refunds, returns, or exchanges on merchandise sold "as-is." Williams & Kay does not offer a warranty for these items though the manufacturer may in certain circumstances.
Custom order items require a 50%, non-refundable, deposit. Customer cancellation of a custom order forfeits the deposit. No returns or exchanges on custom order items.
Arrival times (E.T.A.) quoted are estimates only. They are subject to changes and conditions beyond Williams & Kay control such as weather, strikes, manufacturing times and material availability.
Rest assured, all our furniture is free from toxic flame retardants.
Nothing on this page may be copied or reproduced without explicit permission.